Our return policy

We have a 14-day return policy, which means you have 14 days to request a return from the time you received the item.

To be eligible for a return, the item must be in the same condition you received it in, unused, with all tags still attached, and in its original packaging. You must also have the receipt or proof of purchase.

If you would like to request a return, please contact us at bystinahandmade@gmail.com . Please note that returns must be sent to the following address: Sjömärkesstigen 3A.

If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without a return request will not be accepted.

We charge a return fee of SEK 79, which will be deducted from the refund.

If you have any questions about returns, you can always contact us at bystinahandmade@gmail.com .

Damage and problems

Please check your order when you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the problem and correct it.

Changes

The fastest way to make an exchange is to return your current item and then place a new order for the item you want instead. Once your return has been approved, the amount for the returned item will be refunded. This way you ensure that the new product does not run out of stock.

If you would rather we help you make the exchange, you can contact us directly and we will arrange it for you. A return fee of SEK 79 will be charged, regardless of whether you choose to make an exchange or a regular return.

14-day cooling-off period in the EU

If merchandise is delivered within the EU, you have the right to cancel or return the order within 14 days, without having to give any specific reasons. As above, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase.

Refunds

We will notify you when we have received and inspected your return, and whether or not the refund is approved. If the refund is approved, it will automatically be made to the original payment method within 10 business days. Please note that it may take a while for your bank or credit card company to process the return and it will appear on your account.

If it has been more than 15 business days since we approved your return, please contact us at bystinahandmade@gmail.com.