Purchases and returns

If you are not satisfied with the products you received, you can exchange them in the following ways:

Exchange

For an exchange, you, as the customer, are responsible for the return shipping costs. We strongly recommend choosing a shipping carrier with trackable delivery. If the item is lost during transit, we are not liable.

Please contact us via our contact form for the return address. Send the item back via post. You can exchange the product for another one, or if the exchange is due to a defect, it will be replaced with a new product, which will then be shipped to you.

Return

If the product did not meet your expectations, you can return it and receive a refund. Please contact us within 14 days of receiving the product and let us know you wish to return it. Upon contacting us, you will receive instructions on where to return the package.

For returns, you, the buyer, are responsible for the return shipping costs. We strongly recommend choosing a shipping carrier with trackable delivery. If the item is lost during transit, we are not liable.

A return will be accepted if the product is unused, without stains, and not washed. If the item is not in the same condition as when it was delivered, the return will not be approved and no refund will be issued.

We recommend always protecting the product during fitting to minimize the risk of makeup stains or other damage.

Refund

Our goal is to process your return within 7 business days of receiving it at our warehouse. The refund will be processed to you within 30 days from when the return is handled.

Customs Fees

There are several reasons why we cannot cover customs fees for packages sent to abroad.. Customs fees are a form of import tax imposed by the customs authorities of the receiving country. It is the recipient's responsibility to pay these costs, as they are the ones importing the goods. The recipient is responsible for paying the customs fees for packages sent abroad as part of the import process.