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ByStina Terms & Conditions
Company Information
ByStina is based in Gothenburg. The company's postal address is Sjömärkesstigen 3A. If you wish to contact us, please send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.
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2.Orders
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain all the details about the products, price, billing address, and delivery address.
If there are any errors in the order confirmation, you must immediately contact us via email at [email protected].
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3. Delivery
Our usual delivery times are approximately 1-5 weeks, but they may vary slightly as all orders are sewn after an order is placed. If there are delays in the delivery (without us having informed you of a longer delivery time), please contact us at [email protected].
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4. Prices
All prices in the store are in SEK, including 25% VAT.
We reserve the right to adjust prices due to supplier price changes, typographical errors in the price list, or inaccuracies in prices due to incorrect information.
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5. Right of Withdrawal
When purchasing goods on the website, you, as the customer, have a statutory 14-day right of withdrawal from the day you receive the item you ordered.
5.1 Exercising Your Right of Withdrawal
You must notify us if you wish to cancel your purchase. The notification should be sent to [email protected], and it must include your name, address, email address, order number, and a clear list of the products being returned.
You should return the items immediately and no later than 14 days after notifying us of the cancellation.
You are responsible for the return shipping costs. The products should be sent back well-packaged and in their original packaging.
If the product is used or damaged, we reserve the right to deduct a sum corresponding to the decrease in value from the refund amount.
For more information on the statutory right of withdrawal, see [here](https://www.konsumentverket.se/).
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6. Complaints and Claims
We inspect all products before shipping them. However, if the product is damaged or incorrectly shipped, we will, in accordance with applicable consumer protection laws, remedy the issue free of charge.
You must always contact us for approval before returning a defective item. Complaints must be made immediately after discovering the defect.
6.1 **How to file a complaint**
Any faults or defects must be reported to [email protected], where you should provide your name, address, email address, order number, and a description of the fault.
If we cannot correct the fault or deliver a similar product, we will refund you for the defective product in accordance with consumer protection laws.
We cover return shipping for approved complaints.
We reserve the right to deny a claim if it is found that the product is not defective in accordance with applicable consumer protection laws. Claims are handled in accordance with the guidelines of the Swedish National Board for Consumer Disputes (ARN), see [arn.se](https://www.arn.se).
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7. Limitation of Liability
We are not responsible for any indirect damages that may occur due to the product.
We do not accept responsibility for delays or errors caused by circumstances beyond our control (Force Majeure). These circumstances may include labor conflicts, fire, war, government decisions, or reduced or missing delivery from suppliers.
Additionally, we do not take responsibility for changes in product properties made by suppliers or other factors beyond our control.
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8. Product Information
We reserve the right for any typographical errors on this website and for products being out of stock. We do not guarantee that images accurately reflect the exact appearance of the products, as color variations may occur due to screen settings, photo quality, and resolution. We always strive to display products as accurately as possible.
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9. Cookies
According to the Electronic Information Act, website visitors must be informed that cookies are used. Cookies are small text files that the website requests to save on your computer to provide access to various features. You can configure your browser to automatically reject cookies. For more information, visit the Swedish Post and Telecom Authority's website.
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10. Personal Data
By shopping with ByStina, you accept our privacy policy and the processing of your personal data. We value your privacy and do not collect more information than necessary to process your order. We never sell or share your information with third parties without legal grounds.
ByStina is responsible for processing the personal data you provide as a customer. Your personal data is processed to handle your order and, in cases where you have requested newsletters or promotional offers, to customize marketing to meet your individual needs.
Below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR):
10.1 What is personal data?
Personal data is any information that can be directly or indirectly linked to a physical person.
10.2 What data do we store?
To process your order and respond to questions related to your order (customer service), we store your first name, last name, address, phone number, email address, IP address, and purchase history.
Your data will be stored as long as we have a legal basis for processing it, such as fulfilling the agreement between us or complying with legal obligations (e.g., bookkeeping).
10.3 Legal Basis
In connection with a purchase, your personal data is processed to fulfill the contract with you.
Marketing, campaigns, and similar communications are sent with your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment Provider
When making a purchase, information is shared with our payment provider. The information stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is also stored with the payment provider. This information is stored to complete the purchase and protect both parties from fraud.
Our payment providers are: Swish, Klarna
10.4.2 Shipping Company
To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. The information shared includes your first name, last name, and address for delivery. Your email address and/or mobile number may also be shared for notification purposes.
Our shipping partner is: Postnord.
10.5 Right to Access
You have the right to request a copy of all the information we hold about you. The information will be provided in an electronically readable format.
10.6 Right to Rectification
You have the right to request updates to incorrect information or to complete incomplete information.
10.7 Right to Be Forgotten
You can request that your data be deleted at any time. There are some exceptions to this right, such as when data must be retained to comply with a legal obligation (e.g., accounting laws).
10.8 Data Protection Officer
ByStina is responsible for storing and processing personal data on the website and ensures that the rules are followed.
10.9 How We Protect Your Personal Data
We use industry-standard practices such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information, such as personal data and passwords.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB based in Helsingborg.
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11. Changes to Terms & Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The revised terms are considered accepted when an order is placed or when visiting the website.